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General Information
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Department Listings & Emergency Contacts

Department Contacts

Office Phone icon 1-800-357-3452
       Fax icon 617-261-3304

Option 3

  • Correspondent Services and General Inquiries
  • Online Banking
  • Payments
  • Safekeeping

Office Phone icon 1-800-357-3452

Option 1

  • Advances – take down and rates

Option 2

  • Ideal Way Lines of Credit – establish or increase
  • Deposits
  • Prepayments
  • Wire Requests

You can find out who your relationship manager is by searching for your institution's name here Adobe PDF icon.

  • Ana Dyer Office Phone icon 617-292-9762
    Director of Sales and Business Development

  • Steve Costa Office Phone icon 617-425-9573

  • Steve McHugh Email icon Office Phone icon 617-292-9616

  • Rich Moran Office Phone icon 617-425-9452

  • Maria Nichols Office Phone icon 617-292-9723

  • Matt Stewart Office Phone icon 617-425-9528

Office Phone icon 1-888-424-3863 (option 1)

  • Information on our community lending resources: the Affordable Housing Program, Community Development Advance, New England Fund, and Equity Builder Program
  • Assistance with Community Support Statements
  • Technical assistance

Community Development Advances

Paulette Vass Email icon Office Phone icon 617-292-9792
CDA and NEF programs, and Community Support Statements.

Equity Builder Program

Kaitlyn Mulhern Email icon Office Phone icon 617-292-9606
Michelle Chisholm Email icon Office Phone icon 617-425-9582
Bank's homebuyer down-payment and closing-cost assistance program.

Affordable Housing Program

Community Investment Managers

Kathleen Amonte Email icon Office Phone icon 617-425-9413
Connecticut, Rhode Island, and Southeastern Massachusetts, including Barnstable, Bristol, Dukes, Nantucket, Norfolk, and Plymouth counties

Tobi Goldberg Email icon Office Phone icon 617-292-9653
Maine and Eastern Massachusetts, including Essex, Middlesex and Suffolk Counties

Michael Pingpank Email icon Office Phone icon 617-425-9564
New Hampshire, Vermont, and Central and Western Massachusetts (Berkshire, Franklin, Hampden, Hampshire, and Worcester counties) as well as those outside New England

Manager of Programs and Outreach

Theo Noell Email icon Office Phone 

icon 617-292-9668
Program management, long-term monitoring and reporting, refinancing, completion of AHP affordability obligations, as well as other programmatic and regulatory questions

Office Phone icon 617-292-9729

  • Qualified Collateral Report (QCR)
  • Collateral, eligibility guidelines
  • Collateral, listing collateral, updating balances of mortgages delivered or listed
  • Collateral, pledging method (delivery, listing, or blanket-lien)

Office Phone icon 617-292-9795

  • Call Reports, submission of
  • Financial Condition

Office Phone icon 1-800-357-3452

  • Funding Strategies

  • Mark Burton Email icon Office Phone icon 617-292-9691

  • Deb Ferrante Email icon Office Phone icon 617-425-9427

  • Susan Younis Email icon Office Phone icon 857-443-6252

Office Phone icon 617-292-9640

  • Internal Audit Inquiries
  • External Audit Inquiries

Office Phone icon 617-292-9759

  • Requests for Certificate of Membership

Office Phone icon 617-292-9774

  • Publications and Media Inquiries

Emergency Phone Numbers

Office Phone icon 1-888-281-4250

If you are unable to contact Bank staff during an emergency event, please call our main emergency number, leave a message, and the appropriate staff member will contact you and offer assistance.

During an emergency, up-to-date information will be posted at

You may also try to reach us through the phone and mobile numbers and email addresses listed below.

Customer Service Office Phone icon 888-281-4250

Money Desk Office Phone icon 888-281-4250

Member Services

  • Susan Elliott Cell Phone icon 617-694-5081

  • Ana Dyer Cell Phone icon 508-965-0317

  • Steve Costa Cell Phone icon 978-810-8550

  • Steve McHugh Cell Phone icon 617-823-2229

  • Rich Moran Cell Phone icon 857-324-0196

  • Maria Nichols Cell Phone icon 617-694-5191

  • Matt Stewart Cell Phone icon 857-268-1035

Mortgage Partnership Finance

  • Mark Burton Cell Phone icon 857-378-0014

  • Deb Ferrante Cell Phone icon 617-475-9427

  • Susan Younis Cell Phone icon 857-443-6252

If you have an immediate funding need and cannot reach Bank staff or emergency telephone numbers, please contact the Federal Home Loan Bank of Topeka, at Office Phone icon 1-800-809-2733. As part of our disaster preparedness plans, the Federal Home Loan Banks of Topeka and Boston serve as each other’s backup in the event of an emergency that renders the Banks unable to operate normally.

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Forms and Applications