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Department Listings & Emergency Contacts

Department Contacts

Office Phone icon 1-800-357-3452
       Fax icon 617-261-3304

Option 3

  • Correspondent Services and General Inquiries
  • Direct+ – Online Banking
  • Payments
  • Safekeeping

Office Phone icon 1-800-357-3452

Option 1

  • Advances – take down and rates

Option 2

  • Ideal Way Lines of Credit – establish or increase
  • Deposits
  • Prepayments
  • Wire Requests

You can find out who your relationship manager is by searching for your institution's name here Adobe PDF icon.

  • Ana Dyer Office Phone icon 617-292-9762
    Director of Sales and Business Development

  • Steve Costa Office Phone icon 617-425-9573

  • Steve McHugh Email icon Office Phone icon 617-292-9616

  • Rich Moran Office Phone icon 617-425-9452

  • Maria Nichols Office Phone icon 617-292-9723

  • Matt Stewart Office Phone icon 617-425-9528

Office Phone icon 1-888-424-3863 (option 1)

  • Information on our community lending resources: the Affordable Housing Program, Community Development Advance, New England Fund, and Equity Builder Program
  • Assistance with Community Support Statements
  • Technical assistance

Community Development Advances

Paulette Vass Office Phone icon 617-292-9792
CDA and NEF programs, and Community Support Statements.


Equity Builder Program

Susan Younis Office Phone icon 617-292-9606
Bank's homebuyer down-payment and closing-cost assistance program.


Affordable Housing Program

Fatima Razzaq Office Phone icon 617-425-9564
Connecticut and Massachusetts' Middlesex and Worcester counties.

Tobi Goldberg Office Phone icon 617-292-9653
Maine and Massachusetts' Essex and Suffolk counties.

Kathy Naczas Office Phone icon 617-292-9646
New Hampshire, Vermont, and Massachusetts' Berkshire, Franklin, Hampden, Hampshire, and Suffolk counties as well as those outside New England.

Christine Rogers Office Phone icon 617-292-9677
Eastern and southeastern Massachusetts (Barnstable, Bristol, Dukes, Nantucket, Norfolk, Plymouth, and Suffolk counties), and Rhode Island.

Office Phone icon 617-292-9729

  • Qualified Collateral Report (QCR)
  • Collateral, eligibility guidelines
  • Collateral, listing collateral, updating balances of mortgages delivered or listed
  • Collateral, pledging method (delivery, listing, or blanket-lien)

Office Phone icon 617-292-9705

  • Call Reports, submission of
  • Financial Condition

Office Phone icon 1-800-357-3452

  • Funding Strategies
  • Paul Pouliot Office Phone icon 617-292-9641
    Technical assistance and general, application, and master commitment information.

  • William "Bill" Dolan Office Phone icon 617-694-2617
    Massachusetts, Rhode Island, and Connecticut.

  • Mark Sullivan Office Phone icon 617-694-2655
    Maine, New Hampshire, and Vermont.

Office Phone icon 617-425-9592

  • Credit References
  • Outside Audit Requirement

Office Phone icon 617-292-9759

  • Requests for Certificate of Membership

Office Phone icon 617-292-9774

  • Publications and Media Inquiries

Emergency Phone Numbers

Office Phone icon 1-888-281-4250

If you are unable to contact Bank staff during an emergency event, please call our main emergency number, leave a message, and the appropriate staff member will contact you and offer assistance.

During an emergency, up-to-date information will be posted at fhlbboston.com.

You may also try to reach us through the phone and mobile numbers and email addresses listed below.

Customer Service Office Phone icon 888-281-4250

Money Desk Office Phone icon 888-281-4250


Member Services

  • Susan Elliott Cell Phone icon 617-694-5081

  • Ana Dyer Cell Phone icon 508-965-0317

  • Steve McHugh Cell Phone icon 617-823-2229

  • Rich Moran Cell Phone icon 617-425-9452

  • Maria Nichols Cell Phone icon 617-694-5191

  • Matt Stewart Cell Phone icon 857-268-1035

Mortgage Partnership Finance

  • Paul Pouliot Cell Phone icon 617-429-8208

  • William "Bill" Dolan Cell Phone icon 617-694-2617

  • Mark Sullivan Cell Phone icon 617-694-2655

If you have an immediate funding need and cannot reach Bank staff or emergency telephone numbers, please contact the Federal Home Loan Bank of Topeka, at Office Phone icon 1-800-809-2733. As part of our disaster preparedness plans, the Federal Home Loan Banks of Topeka and Boston serve as each other’s backup in the event of an emergency that renders the Banks unable to operate normally.

 
 
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