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FAQs – Safekeeping

Q:

How do I deliver securities?

That depends on the type of security. Please see our online delivery instructions for specifics.

Q:

What are your deadlines?

The deadlines vary according to the type of security. For detailed information, consult our Business Hours and Transaction Deadlines page.

Q:

How do I update who in my institution can do safekeeping transactions with the Bank?

Just fill out a Correspondent Services Agreement Adobe PDF icon, Corporate Resolution Adobe PDF icon, and Safekeeping Delegation Adobe PDF icon, and mail them back to us. If you already have a Correspondent Services Agreement and Corporate Resolution on file, you only need to complete the Safekeeping Delegation.

Q:

Can I execute trades via the Internet?

Yes: Direct+ — the Bank's online transaction and account-information service — offers you a secure mechanism to instruct the Bank to purchase and sell securities or transfer securities within your safekeeping accounts. If you are an existing Direct+ user, please see the Guide to Direct+ Services found in the User Information area of Direct+. If you are not a Direct+ user and would like more information on this free service, you can sign up online now.

For more information about our safekeeping services, contact the Safekeeping Department Office Phone icon 1-800-357-3452 (option 3).

 
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