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FAQs – Safekeeping


How do I deliver securities?

That depends on the type of security. Please see our online delivery instructions for specifics.


What are your deadlines?

The deadlines vary according to the type of security. For detailed information, consult our Business Hours and Transaction Deadlines page.


How do I update who in my institution can do safekeeping transactions with the Bank?

Delegation of authority for safekeeping is self-managed by designated User Entitlement Administrators (UEAs) at each institution.


Can I execute trades via the Internet?

Yes: Online Banking offers you a secure mechanism to instruct the Bank to purchase and sell securities or transfer securities within your safekeeping accounts. If you are an existing Online Banking user, please see the Quick Start for Safekeeping Transactions guide.

For more information about our safekeeping services, contact the Safekeeping Department Office Phone icon 1-800-357-3452 (option 3).

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