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FAQs – Safekeeping


How do I deliver securities?

That depends on the type of security. Please see our online delivery instructions for specifics.


What are your deadlines?

The deadlines vary according to the type of security. For detailed information, consult our Business Hours and Transaction Deadlines page.


How do I update who in my institution can do safekeeping transactions with the Bank?

Just fill out a Correspondent Services Agreement Adobe PDF icon, Corporate Resolution Adobe PDF icon, and Safekeeping Delegation Adobe PDF icon, and mail them back to us. If you already have a Correspondent Services Agreement and Corporate Resolution on file, you only need to complete the Safekeeping Delegation.


Can I execute trades via the Internet?

Yes: Direct+ — the Bank's online transaction and account-information service — offers you a secure mechanism to instruct the Bank to purchase and sell securities or transfer securities within your safekeeping accounts. If you are an existing Direct+ user, please see the Guide to Direct+ Services found in the User Information area of Direct+. If you are not a Direct+ user and would like more information on this free service, you can sign up online now.

For more information about our safekeeping services, contact the Safekeeping Department Office Phone icon 1-800-357-3452 (option 3).

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